New User Guide

How to place an order?
 
Step 1: Browsing our website, then you have two choices:
One: Register firstly. You can easily find the “Register” link at the right top of our website.
Two: directly click the products you want to buy, and enter your size(standard or customized Size) and color, then click “add to cart”, if you want to buy other dresses, click "Back to shopping", if not, click “check out", then the page will direct to our login page.
 
Step 2: Sign up with the right information (for new customers)
There are a few essential information you must enter! And make sure your name, address, number and zip code are right!!!

 
Step 3: Confirm billing address and delivery address
There are summaries to re-confirm all your order details. Please make sure your billing address and delivery address is right!!!
 
Step 4: Choose delivery and payment
EMS , TNT, DHL , UPS , Fedex are available, please according to your wedding date or prom date to choose one to ship your order.
 
Step 5: Check confirmation in loginned e-mail box
After you place an order successfully, please remember check your registered email to find the “order confirmation” email we sent to you within 24 hours. If you do not get it, please contact us at service@sweetyprom.com

Step 6: Agreement all details
Check your order information details. If you change your mind, please contact us within 24 hours, once your dress is being making, you may not able to change the order information any more.
 
Step 7: Production
 
The Tailoring time is Formal dress (around 7-10 days), wedding dress Tailoring time (around 10-15 days).
 
Step 8: Shipment
We will ship your order within 1 working days after we finish the production. We will recheck all the details of your order within the day, including order styles, colors, sizes and shipping method strictly according to your confirmation email. We will send you the tracking number of the shipping for you to track online. And your order status will be changed to be “shipped”.
 
Notice:
1.We do not ship to P.O BOX.
2.Please pay attention to check your mailbox to confirm your order information within 24 hours after you pay.